Course curriculum

    1. Welcome and introduction to the course

    1. What is a care co-ordinator and what are your responsibilities of the role?

    2. Key skills required to be a good care co-ordinator

    3. What would you do in this situation?

    4. Building and maintaining internal and external relationships

    5. Culture and engagement of your service

    6. Professionalism

    7. Professionalism quiz

    8. On-call arrangements

    1. Understanding the importance of building strong relationships with people

    2. What action would you take quiz?

    3. How to build strong relationships

    4. Effective communication skills

    5. Tips on using Slack

    6. Strategies for effective customer service

    7. GoodOaks Quality Standards

    1. Importance of client enquiries

    2. Overview of the client journey

    3. Care assessment and risk assessments overview

    4. Accessible Information Standards

    5. Data Privacy versus Data Security and what is UK GDPR?

    1. Overview of the recruitment process

    2. 10 interview tips

    3. Safe recruitment practices overview

About this course

  • Free
  • 24 lessons
  • 0.5 hours of video content

Discover your potential, starting today

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