Welcome and introduction to the course
What is a care co-ordinator and what are your responsibilities of the role?
Key skills required to be a good care co-ordinator
What would you do in this situation?
Building and maintaining internal and external relationships
Culture and engagement of your service
Professionalism
Professionalism quiz
On-call arrangements
Understanding the importance of building strong relationships with people
What action would you take quiz?
How to build strong relationships
Effective communication skills
Tips on using Slack
Strategies for effective customer service
GoodOaks Quality Standards
Importance of client enquiries
Overview of the client journey
Care assessment and risk assessments overview
Accessible Information Standards
Data Privacy versus Data Security and what is UK GDPR?
Overview of the recruitment process
10 interview tips
Safe recruitment practices overview
